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Kostenloser Versand für Bestellungen im Wert von über 50€!
Kostenloser Versand für Bestellungen im Wert von über 50€!

Frequently Asked Questions

Choosing my tool

▸ How do I choose the best coaching tool for my work?

You can select products by Theme or Product Type using the filter in our shop. Firstly, consider if you want to:

  • Spark reflection with pictures (here).
  • Use concrete words like emotions, strengths, values, or needs (here).
  • Explore other materials using the filter function on our Shop (here).
▸ I want to work with picture cards. Which one should I choose?

Consider if you want to:

There are plenty of other themes for picture cards available in our Shop. Give it a scroll here.

▸ I want my coaching tool in my exclusive brand or framework. Can I do this with you?

Yes, with our "Build your own Coaching Tool" service, we become your partner in creating your very own tool. You bring in your requirements, we consult you in the process and take care of design, production, and—if you want—distribution.

Minimum order quantities are usually 100 units, and the price per unit significantly improves for higher quantities. Learn more about our offering here.

How to work with coaching tools

▸ How can I use your cards?

There are many ways to use coaching cards in your practice, both in one-on-one sessions and with groups.

A common process is what we'd like to call "Select-Reflect-Share":

  1. Spread the cards facing up.
  2. Ask a prompt question to your clients, e.g.:
    • Which card describes you best today?
    • Which card represents your last week?
    • How do you feel—in a picture?
    • Which card describes your future vision?
  3. Have client(s) reflect and select a card.
  4. Have client(s) share their thoughts and feelings (by speaking to the entire group, in couples, or even in writing).

Find 50+ more methods for creating experiences with coaching cards in the free coaching tools handbook here.

▸ How can I use metaFox cards online?

There are several ways to work with coaching cards online:

  1. Overview cards for screen-sharing – this is the technically simplest way for you and your participants:
    • In this video, Tobi explains it in 3 minutes: here.
    • Go to this Miro Template and follow the instructions presented on the board.
    • You can download Overview JPG files featuring 12 pictures from a single metaFox deep pictures set.
    • Open the file. Share it via screenshare on Zoom or place it on a digital whiteboard.
    • Follow the Select-Reflect-Share process described in the "How can I use your cards?" question.
  2. metaFox Web App: The metaFox Browser App allows you to invite your client(s) to a simple card selection board and follow the "Select-Reflect-Share" process.
  3. Using individual cards on digital whiteboards: For more complex interventions, you can work with individual cards on a Whiteboard like Miro, Mural, or Conceptboard. This allows you to move cards around or increase their size.
    • Tobi explains how to do this in this 5-minute video here.
    • Try it with this Miro Board Template.
    • You can purchase digital card sets here to get various possibilities.

My Order

▸ Can I place a manual order with you?

Yes, we can process manual orders for 10 units or more. For orders of fewer than 10 units, please visit our online shop.

▸ Do you have reseller conditions?

We do not have reseller conditions but we offer discounts for bulk purchases—orders of 48 sets (per box).

▸ Can I cancel my order?

Yes, cancellations are possible if our logistics partner is still processing the order; otherwise, a return can be arranged.

▸ I have a concern with my order from Amazon. Can you help me?

Unfortunately, we do not have control over orders made from Amazon. For return and refund requests, we advise you to contact Amazon customer support here.

Payment & Invoices

▸ Can I pay by invoice?

Yes, you can choose "Bank Deposit" at checkout. Upon receipt, you can settle the invoice within 30 days.

▸ Where is my invoice?

Once your order is marked as delivered, the invoice will automatically be sent to your email address.

If you didn’t receive any invoice, please check your spam folder. If still unavailable, you can reach out to our support team at hello@metaFox.eu

▸ Can you change my billing address?

Yes, we can update your billing address on the invoice. You can also enter a billing address, different from the shipping address, on the checkout page.

▸ Can you add my VAT ID to my invoice?

Yes, we can include your VAT ID upon request.

▸ We are a government agency in France. Can we pay by administrative mandate?

Yes, you can proceed with placing an order in our online shop. Then, you can send us a Purchase Order with the following information: SIRET, Service ID, and a 6-digit Commitment Number.

Shipping & Returns

▸ How much is shipping?

Shipping is free for orders worth 50€ and above; otherwise, it costs 3.99€ or more, depending on your country.

▸ How long does it take until I receive my order?

Delivery within Germany usually takes 2-4 working days. Within the EU, it can take 3-10 days.

▸ Where can I find the tracking link for my order?

The tracking link will be sent to your email once the order is dispatched.

▸ Where is the rest of my order?

Multiple packages may be sent for your order since we store our products in different warehouses. You may check your order’s tracking link for reference.

▸ Can I return an item I don’t like?

Of course, you can return our products within 30 days after receiving the package. However, you must cover the return shipping cost.

If you wish to return the product, kindly send us a photo of the package before sending it for return. In this way, we can easily issue the refund to you as soon as possible.

▸ What if my order arrives damaged?

We apologize if your product is damaged. Sometimes, our products get damaged while in transit. As a solution for this inconvenience, we can offer you three options:

  1. Voucher for your next purchase - keep the product and get a discount on your next purchase. We highly recommend this if you only have a small damage in your product as this is the most ecological option.
  2. Product replacement - send the damaged product back and we replace it with a new one.
  3. Product return - send the damaged product back and get a refund for the product you purchased.
▸ My order was delivered to a neighbor. Which one?

Unfortunately, we do not have information on which neighbor received your parcel. We recommend getting in touch with your neighbors to confirm.

Community & work with metaFox

▸ Can I publish a coaching tool I created with metaFox as my publisher?

Yes, if you have a tested prototype of a coaching tool or a finished manuscript for a book, you can publish it with us. We'll refine your design, take care of production, and distribute it in collaboration with you. You usually earn an 8% share of the net revenue. Learn more and get in touch with us here.

▸ Can I get products for free in exchange for a review?

Yes, you can become a "Product Reviewer" and review newly published products on Amazon. In return, you'll receive a voucher for metaFox.eu in the product value + 10€. Sign up here.

▸ My biggest challenge as a coach is not client sessions but building my business. Can you help me with this?

We know that building your business, positioning yourself, and acquiring clients are challenges that most solopreneurs face. Therefore, we have launched 'The Making of a Coach' Podcast, where we dive into the stories of successful coaches. Find out more at https://metaFox.eu/podcast.

▸ Can you help me connect with other coaches and trainers?

Yes, the metaFox Community offers a space for peer-to-peer exchange where people can share resources and learn. Find WhatsApp groups and different ways to connect on https://metaFox.eu/community.

For further inquiries, feel free to contact our customer support team at hello@metafox.eu