Orders & shipping
We offer international shipping within the following EU countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
At the moment, no delivery can be made to packing stations.
Each shipping costs 4€.
We send deliveries with the Deutsch Post or with DHL. According to deutschepost.de, delivery within Germany takes 2-4 working days, but it can also be delayed considerably. Please contact us for the parcel tracking number for urgent deliveries.
Within the EU, the delivery can take 3-10 days. As soon as we have sent your order, you will receive a confirmation via email.
You can return to us all of our products within 30 days after the reception of the delivery. You must carry the direct costs of the return. If the reason for your return is having received wrong or defective goods, we will, of course, reimburse the postage for packages.
Just pack your order (you could use the original packaging) and please make sure to use sufficient packaging material that guarantees protection from damage during transport. Inside the package, add a note with the order number, your name, your address and the reason for returning the items. This way we can identify your order and return your funds.
As soon as we have received the goods, you will receive a confirmation via email. We will credit the purchase amount within 14 days after receipt of the return shipment.
Send the package to the following address:
metaFox – Friedle und Weghorn GbR